The Intersection of Human-Centered Design and Phenomenology
Swara Birari & Niharika Shanbhag
January 2025
Technology, when only used as a creative tool, can frequently feel repetitive and restrictive for people. In its pure state, technology is devoid of human empathy and is unable to comprehend the many perspectives and experiences that each person possesses. However, because it promotes sensitivity and empathy, which bridges the gap between the two, design that is centered on human experiences and variety can readily fill it in. As designers, we can create technology that seems complete, user-friendly, and efficient for people's needs when we begin to understand the user's requirements, expectations, and psychology; whereas phenomenology is an approach that concentrates on the study of consciousness and the objects of direct experience.
This process, referred to as "human-centered design," ensures that technology is both applicable and emotionally appropriate. The ideas of embodiment and intersubjectivity help us understand this philosophy better. Intersubjectivity concerns the relations between various perspectives of two or more people, and serves as a useful framework for understanding the complex process of collaborative design.